Our History, Mission & Values
At Paytime, we’re here to bring simplicity, order and manageability to the world of payroll and HR. We’ve been helping businesses of all sizes manage their workforce for over 25 years. We’re proud of who we are as a company, always holding true to our core mission and knowing the value we’ve brought to hundreds of businesses across the country throughout our history.
Read on to learn a little more about us. We hope to have the opportunity to get to know you and your business and help you power your business forward.
Paytime empowers our clients and their employees to be more informed, efficient and effective, by delivering the most reliable, personalized and proactive payroll and workforce management experience.
OUR CLIENTS include not only C-Level Executives, and Payroll and HR Managers, but also their employees and their broader organizational teams.
- We empower them to be more INFORMED by providing the tools to better understand their businesses, and by sharing our deep knowledge of payroll and HR practices.
- We empower them to be more EFFICIENT by helping them streamline day-to-day tasks, while reliably handling the many details of ongoing payroll processing.
- We empower them to be more EFFECTIVE by giving managers the freedom to work on their business instead of in their business, ultimately benefiting their entire organization.
We do this by providing the most RELIABLE, PERSONALIZED, PROACTIVE customer experience possible.
- We are RELIABLE by responding to calls and emails quickly, fixing issues promptly, and handling all of the details correctly.
- We are PERSONALIZED by providing a dedicated Account Manager and a friendly team who will get to know our clients and their businesses in order to provide the best service and most effective recommendations.
- We are PROACTIVE by constantly looking for ways to make our clients’ jobs easier and their organizations more successful.
Our Customer Service
Unbeatable customer service comes from building a smart, happy staff. Our knowledgeable account managers and tax specialists are ready to answer your questions and keep you moving forward. Many on our staff hold multiple certifications and demonstrate proven knowledge of the industry and our growing line of solutions, enabling them to provide you with fast, accurate information.
Paytime was co-founded in October of 1992 by president, Nathan Patterson and a fellow colleague in Baltimore, MD. Prior to Paytime, Patterson had dreamed of operating his own company for years. He began his career in the early 80’s in data processing and software development in a mainframe environment. It was through these experiences and the knowledge acquired that inspired him and his then partner to develop PC based software that could mimic a main frame system without all the overhead.
A true startup company, Paytime did not have a single client in Pennsylvania at its inception, but that did not stop the company from pushing forward. Patterson and his partner recognized a need in the marketplace and sought out to compete with the national firms by focusing on customer service as the company’s top priority. Patterson knew that what the large national providers lacked was exactly what he could deliver: a competitive product at a lower cost with unprecedented personal attention and customer service that still holds true to this day.
Patterson credits his father and his then partner as his inspiration for founding Paytime Harrisburg, but it was his father’s influence that guided the company from startup to thriving business. A veteran of World War II and an entrepreneur himself, Patterson’s father instilled in him the dream to own his own company as well as the traits necessary to be successful. “My father was my inspiration,” says Patterson. “He was the epitome of the “Greatest Generation” – generous, intelligent and honest. I only hope I can be half the man he was.”
Today, Paytime is a large, successful, privately held company that services accounts across the nation and processes payroll for well over a thousand clients. Through all of the changes that have occurred since Patterson first started the business, the one thing that has never wavered is our commitment to our customers. We continue to be grounded in our core principal to deliver an outstanding product with the highest level of customer service.
At Paytime we value the power of Supporting One Another. We understand the importance of communication and seek to communicate openly and effectively with each other. We will strive to be respectful and courteous to each other in every interaction. We are dedicated to each other and the organization as a whole. Although we are not all alike we are accepting of each other.
At Paytime we Focus on Our Clients. We appreciate each and every one of our clients and serve to be a trusted resource to them. We will make every effort to be patient and understanding with our clients. We pride ourselves on being professional in all communications and interactions. We are engaged with our clients and are committed to responding to client requests and communications as timely as possible.
We stand with Integrity In All That We Do. Our promise is to always be honest. We strive to be as accurate as humanly possible. However, if we make a mistake we will be forthcoming and report errors as soon as possible while immediately taking steps to rectify the issue.
As a company, we are committed to Giving Back to Our Community. We pride ourselves on being a generous organization. We seek to help others as much as we possibly can. We encourage our employees to be supportive of the communities in which they live.
Interested in Meeting Our Team?
Contact us to learn even more about Paytime and our team that makes managing your workforce simpler and more efficient. We look forward to working with you.